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Your scr918 account terms in Malaysia

We set out the rules that govern your account, your use of scr918 and the way we confirm details before access is opened.

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scr918 Your scr918 account terms in Malaysia
ASK AWAY

Ways to ask about clauses

If a clause is unclear, send us the exact line and the account name tied to it. We can reply through live chat, by email, or by the contact form in your account area, and each path keeps the same record of what you asked and what we answered. That makes it easier to trace any change later, especially when your request is about access, identity checks or a correction to your file. We also use that record if you ask for a second look at a decision.

Team online

Live chat

Use live chat from the signed-in area when you want a clause explained in plain words. Send the section number and the exact sentence, and we will point you to the rule that applies to your account and the step that follows.

Email reply

If you want a written reply, send the question by email from the address shown in your account area. We keep the thread with your record so you can follow what changed, when it changed and why it matters.

Contact form

The contact form suits corrections, a copy of a rule, or a fresh check of a decision. Add your account name and the clause you are asking about so we can answer it faster and keep the thread tidy.

RECORD CARE

How we handle your records

We keep this policy area tied to the facts you give us: account details, session logs, consent changes and support messages.

Data handling

Your details are used to manage the account, confirm access and answer policy questions. When a third party helps with identity or transfer checks, we share only the minimum needed to complete that action and nothing more.

Cookies

Cookies help the site remember your sign-in state, the version of the terms you accepted and a few site settings. You can clear them in your browser, but the account area may ask you to sign in again.

Account security

Keep your login details private, use a password you do not reuse elsewhere and log out after each session. If you suspect unauthorised access, contact us right away so we can secure the account and check recent changes.

Record retention

We keep transaction and policy records only for as long as needed to meet legal, audit or dispute duties. After that, we either delete them or store them in a restricted archive with access limited to our internal team.

Change requests

If your details change, send the updated record through the account area. We may ask for matching proof before we amend your file, especially when the change affects access, verification or a transfer route.

Contact trail

For any correction, copy the clause number into your message so we can trace it quickly. We log the request, the reply and the outcome, which helps both sides see what was agreed later.

Common questions on our terms

These answers cover the points you are most likely to check before opening an account or accepting a change. If anything in the wording is unclear, send us the clause number from your account area and we will explain how it applies to you under local law where access is allowed. Keep the date stamp in view each time you return.

Only people who may use the site under local law can open an account. If your details do not match the record you submit, we can pause access until the mismatch is sorted through support and the record is fixed.

Yes. When we update them, the new wording applies once it is posted in your account area and you keep using the site. Check the date on each version so you know which one governs you and when it changed.

We keep the details needed to run your account, handle support and meet legal or dispute duties. That can include sign-in logs, clause acceptance and messages you send us through the contact paths, together with the time they were sent.

Send the exact item you want changed, your account name and any proof that supports the request. We may ask for a matching update before we alter the record, especially when the change affects access or a transfer route.

Yes. Ask through live chat or the contact form, and we will point you to the clause that led to the pause. If local law limits access, we will explain the part that applies and the reason it still stands.

We keep records only for the period needed to meet legal, audit or dispute duties. After that, they are removed or stored in a restricted archive with access limited to our internal team and the support staff who need it.

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