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scr918 Privacy Policy at a Glance

This page explains how scr918 collects, uses, stores, and shares data from your account, devices, and payment actions.

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scr918 scr918 Privacy Policy at a Glance
HELP PATHS

Ways to Reach Our Privacy Team

If you want to ask what we hold, correct a detail, or send a privacy request, use the paths below. We keep the process simple, with no extra steps beyond what is needed to verify that the request belongs to you. For Malaysia accounts, we answer in clear English and keep the discussion focused on the data you want us to change, export, or remove where the law allows, whether you are in Kuala Lumpur or elsewhere, and we will tell you which check is needed first.

Team online

Account form

Send your request from the form in your account area. We use it for access, correction, and deletion requests because it gives us the details we need to match the request to your profile and confirm the right record on file.

Email us

Write to our privacy mailbox if you want a written trail or need to attach a file. We may ask for a short verification step before we act, so the change only goes to the right account and the record stays accurate.

Wallet and login help

If the request relates to a deposit, withdrawal, or sign-in record, include the date, payment rail, and error message or reference. That helps us trace the file faster without asking for extra details that do not matter to your request.

SAFE HANDLING

How We Handle Your Data

Your data stays tied to the task it serves: account setup, payment checks, device login, support, and legal record-keeping.

Data use

We keep use narrow: account creation, payment processing, support, misuse checks, and legal duties. We do not build extra profiles from your data unless the task you asked for needs it, and we keep access limited to staff who need it.

Cookies

Cookies help remember your session, language, and pages you have opened. They also help us spot repeated failed logins or unusual device changes, so we can protect your account without adding extra friction.

Login safety

If your password is entered from a new device or location, we may ask for another check before we let you in. That step helps protect the account without exposing more of your data than needed.

Retention

We keep records only while they are needed for the account, dispute handling, or legal duties. After that, we reduce, archive, or erase them according to our retention rules and local law.

Make changes

If a record is wrong, send us the corrected detail and a short note on what needs changing. We will verify the request, update the file where allowed, and tell you once it is done.

Third parties

When a hosting, payment, or support partner needs access, we share only the data required for that task. We expect them to protect it and to use it only for the job we assigned.

Common questions about privacy

These answers cover the most common privacy requests we receive. If your situation needs a closer look, send the details through the account form or email path above and we will respond with the steps that apply to your case. We keep replies focused on your record, the law that applies, and the smallest set of data needed to finish the request.

We collect the contact details, device signals, and login records needed to create and secure your account. If you use Touch 'n Go, GrabPay, Boost dan FPX, we may also keep the payment record tied to that action.

Yes. After we confirm it is you, we can share the record we hold where local law allows. If any part must stay private for legal reasons or misuse checks, we will explain that before we respond.

Send the corrected detail through the account form or by email, and tell us what needs changing. We will verify the request, update the record where allowed, and keep the rest of the file unchanged.

Yes. Cookies help keep you signed in, remember language choices, and spot odd session patterns. They are also useful when you return later, because they reduce repeat checks without opening extra parts of your account.

Only staff who need it for support, payment handling, security checks, or legal duties can see it. Where a partner helps with hosting or payments, we give that partner only the data needed for the task.

We keep records only while they are needed for your account, dispute handling, or legal duties. After that, we reduce, archive, or remove them based on our retention rules and the law that applies.

Use the account form or email path listed above. We handle requests in clear English for Malaysia accounts and will reply with the steps we need, the identity check we require, and the status of the request.

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