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How We Handle Your Data and Account Rights

We built our privacy approach and account policies around what Malaysia visitors expect when they open an account here.

Data encryptionAccount securityUser rightsCookie controlRetention policy

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Legal Framework and Jurisdictional Scope

scr918 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to our platform depends on local law and is available where local law permits. We operate under the regulatory framework of our licensing jurisdiction and require visitors to verify that participation is lawful in their location before opening an account. Your use of this site

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constitutes acceptance of our terms of service, privacy policy and cookie policy, all of which are published in full on our legal pages. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we log the transaction details for audit and fraud-prevention purposes, and we
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retain those records for the period required by our regulatory obligations. Withdrawals are verified against your registered payment method to prevent unauthorised transfers. You may request a copy of your personal data, ask us to correct inaccuracies, or close your account at any time by contacting
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support. We do not share your information with third parties except where required by law or necessary to process payments and prevent fraud. All data is stored on secure servers with encryption at rest and in transit.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Reach Our Legal and Privacy Team

If you have questions about how we handle your data, want to exercise your account rights, or need clarification on our legal policies, our support channels are open daily. We respond to data-access requests within five business days and handle account-closure requests immediately.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell us what you need. Our agents can pull up your account records, explain our data-retention periods, or walk you through how to request a copy of your information. Available every day from early morning to late night Malaysia time.

Email Support

Send your legal or privacy question to our support email and we'll reply within 24 hours on weekdays. Include your account username and a clear description of your request. Use this channel for data-access requests, correction requests, or questions about how we process your deposits and withdrawals.

Help Centre

Browse our legal and privacy articles in the help centre to find answers about cookie settings, data-sharing practices, account-closure steps, and how we verify withdrawals. Each article includes step-by-step instructions and links to the relevant policy documents so you can see the full details.

DATA HANDLING

How We Protect Your Information and Honour Your Rights

Every deposit, withdrawal and support interaction creates a record we're required to keep for audit and fraud-prevention purposes.

Encryption Standards

We encrypt your personal information and payment records both at rest on our servers and in transit between your device and our platform. When you log in or make a deposit via Touch 'n Go, GrabPay, Boost or FPX, the connection uses TLS encryption to prevent interception. Your password is hashed so even our staff cannot read it.

Cookie Settings

We use essential cookies to keep you logged in and remember your language preference, plus analytics cookies to understand which pages visitors browse most. You can disable non-essential cookies in your browser settings or through the cookie-consent banner that appears on your first visit. Disabling analytics cookies will not affect your ability to play or withdraw.

Data Retention

We keep your account records, deposit logs and withdrawal history for six years after your last transaction to meet our regulatory obligations. If you close your account, we anonymise your data after the retention period ends. During the retention window, you can request a copy of your data or ask us to correct any inaccuracies.

Access Requests

You have the right to request a copy of the personal information we hold about you. Email our support team with your username and a brief description of what records you want to see. We'll send you a PDF within five business days containing your account details, transaction history, and any support tickets you've opened.

Correction Rights

If any of your personal information is incorrect or outdated, contact support and we'll update it immediately. This includes your name, email address, phone number, and registered payment method. We may ask you to verify your identity before making changes to prevent unauthorised account modifications.

Account Closure

You can close your account at any time by contacting live chat or emailing support. We'll process the request immediately, withdraw any remaining balance to your registered payment method, and stop sending you promotional messages. Your data will be retained for the required period, then anonymised as described in our retention policy.

Legal and Privacy Questions Answered

Here are the questions we hear most about how we handle your data, what rights you have over your account information, and how to contact us when you need to exercise those rights.

We collect your name, email address, phone number, date of birth, and the payment method you register for deposits and withdrawals. This information is used to verify your identity, process transactions, and contact you about your account. We also log your IP address and device type for security purposes.

We share your payment details with the processor that handles Touch 'n Go, GrabPay, Boost and FPX transactions, and we may share your information with regulatory authorities if required by law. We do not sell your data to advertisers or marketing companies, and we do not share it with other gaming platforms.

Email our support team with your username and the subject line 'Data Access Request'. We'll send you a PDF within five business days containing your account details, deposit and withdrawal history, support tickets, and any promotional messages we've sent you. There is no charge for this service.

Yes. Contact live chat or email support with your new details and we'll update your account immediately. We may ask you to verify your identity by answering security questions or confirming a recent deposit amount before making the change to protect against unauthorised access.

When you close your account, we stop sending promotional messages and anonymise your personal information after the six-year retention period required by our regulatory obligations. During the retention window, your data remains encrypted and accessible only to authorised staff for audit and fraud-prevention purposes.

We use essential cookies to keep you logged in and remember your language preference, plus analytics cookies to track which pages visitors browse most. You can disable non-essential cookies through your browser settings or the cookie banner on your first visit. Essential cookies cannot be disabled without losing your session.

Email our support team with the subject line 'Privacy Complaint' and describe your concern in detail. We'll investigate within five business days and reply with our findings and any corrective action we've taken. If you're not satisfied with our response, you have the right to escalate to the data-protection authority in our licensing jurisdiction.

How We Handle Your Data and Account Rights

Reach Our Legal and Privacy Team

Live Chat

Email Support

Help Centre

How We Protect Your Information and Honour Your Rights

Encryption Standards

Cookie Settings

Data Retention

Access Requests

Correction Rights

Account Closure

Legal and Privacy Questions Answered

01 What personal information do you collect when I open an account?

02 Do you share my data with third parties?

03 How can I request a copy of my account data?

04 Can I change the email address or phone number on my account?

05 What happens to my data if I close my account?

06 How do you use cookies on this site?

07 Who do I contact if I have a complaint about how my data is handled?

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